Watch: Reimagine Hospitality with Fella
Despite today’s technology, in a busy restaurant, we still have to sit and wait at the table and or raise our hands to call for staff to get a menu and order food.
That is just the beginning of the dining experience. Worse is when you are served with the wrong food.
This also happens a lot in hotels where we still need to call the front desk to order our food looking at a physical menu.
We believe this shouldn’t be the case any longer.
An average of 60% of waiters’ time is spent taking orders. When there are a lot of customers, it can lead to long wait times, missing orders or worse wrong orders served.
Manual order-taking of restaurants and hotels leads to long wait times and wrong orders served to customers resulting in poor service, a decrease in repeat customers, and low sales performance.
Fella Reimagines – Seamless Ordering and Enhanced Customer Engagement
In the Philippines, there is a huge opportunity. We have over 1K hotels and 92K restaurants. The future is in automating the food service and hospitality industry. Dining out is just a different experience than ordering for delivery.
In today’s tech-driven world, restaurants are constantly seeking innovative ways to enhance the dining experience for their customers and transform the way customers interact with restaurants.
To tap this opportunity, we developed Fella, we help hotels and restaurants make ordering food more efficient, accurate, and convenient through digital menus and ordering apps.
By using NFC or Near Field Communication device, you can tap a NFC device or scan a QR code and customers can order food at any time, from almost anywhere in the hotel or restaurant at their convenience.
No more wait time. No more wrong orders. Everything is digital from the customer to the cashier and kitchen.
This gives the restaurant more time to focus on what truly matters – and that is creating meaningful connections with customers. It is also an opportunity to upsell to increase revenue and increase repeat customers.
How Fella At-Table Digital Menu Order Management System Works
Scan-Order-Enjoy!
The customer dines in or checks into their room taps the NFC device or scans the QR code, and orders through the interactive menu.
The kitchen prepares the meal and is then served for the customer to enjoy. They can even pay through the app.
This user-friendly approach ensures that customers have instant access to the menu, empowering them to make informed dining decisions at their own pace.
A Transformative Force in the Restaurant Industry
Restaurants will have access to our user-friendly Admin Panel where they can Upload, Categorize, and Edit the menu in real-time reducing the cost to print the menu and customers only see an updated menu all the time.
Restaurants can also set up and customize their store and when you have multiple branches, you have the ability to set up of multi-branch view. As a business owner, you have the power to consolidate your business into one dashboard.
Lastly, and this is what we are very excited about. It is to give access to powerful real-time data-driven reports to restaurants, from sales to best-selling menu and foot traffic, from hourly, to daily, weekly, monthly, and annually giving restaurants the power to make more data-driven decisions.
From improving the best-selling menu, purchasing supplies, better scheduling of the staff, and better marketing and promotion drive. Imagine having a full year’s worth of data to analyze and take action on.
Currently, most restaurants do these operations manually.
Benefits of Using Fella Digital Menu Order Management for Restaurants and Customers
The introduction of Fella digital menu order management system offers a multitude of benefits for both restaurants and customers:
- Reduced Costs: Restaurants can significantly reduce printing costs associated with traditional paper menus.
- Increased Efficiency: The system streamlines the ordering process, allowing waitstaff to focus on providing exceptional customer service.
- Enhanced Customer Satisfaction: Customers enjoy a faster, more convenient, and personalized dining experience.
- Improved Order Accuracy: The system minimizes order errors, ensuring customer satisfaction and reducing food waste.
Valuable Customer Insights: Restaurants can gather real-time data on customer preferences and ordering trends.
Fella Technology’s at-table digital menu order management system is poised to reimagine the Philippine’s restaurant industry, providing a seamless and personalized dining experience for customers while enhancing operational efficiency and profitability for restaurants. As the demand for digital solutions continues to grow, Fella is at the forefront of innovation, transforming the way restaurants connect with their customers in the digital age.
If you are a restaurant or hotel owner or decision maker and is interested in digitalizing your ordering system, we’d be happy to talk.
Join us on and reimagine hospitality with Fella.
ABOUT THE COMPANY
Fella is a food and beverage interactive digital menu and ordering app designed and built for Hotels and Restaurants.
Fella is a startup technology company managed by a team with over 20 years of combined experience in multinational software consultancy, development, implementation, and business process outsourcing.
Brand Name: Fella
Established:August 2022
Registration:SEC Registered Corporation
Industry: Software and Information Technology
Model: Business to Business, SaaS
Website: https://fella.ph
Email: hello@fella.ph
Contact No.: +63 917 949 7586
Business Address: ICT Bldg 9, 4th Floor, Room 2- USTP-CDO, Claro M. Recto Ave, Lapasan, Cagayan de Oro City, Philippines 9000
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